Help · members
Q&A
Capped strategy seats, own-bank staking, Strategies modelled track records, and honest limits — what we do, what we don’t, and what we cannot guarantee.
07 · Q&A
Account & privacy
What data do you store?
Account details needed to run membership: email, username (alias), mobile, legal name, date of birth, address, subscription information, and activity needed to deliver the service. Legal details are for billing and seat administration — not shown on Strategies. We do not sell your personal data to third-party marketers. You can edit your details under Your details.
How is my password protected?
Passwords are stored using ASP.NET Identity hashing — we never store plain-text passwords.
Can I delete my account?
Contact support via your registered email to request account closure. Seat refunds follow the prepaid seat terms (no automatic refund; partial if we refill).
Who do I contact for help?
Use the contact details from registration or your membership confirmation. Partner / B2B queries should use the Partners page contact.